Self-Exclusion Policy

Last updated: Jun. 01. 2024

At PLAYLINKS, we are committed to promoting responsible gaming and ensuring a safe and enjoyable environment for all our players. We recognize that for some individuals, gaming can become problematic. As part of our dedication to responsible gaming, we offer a self-exclusion option for those who need a break from gaming. We do NOT guarantee the absolute effectiveness of self-exclusion; but we will make reasonable efforts to follow your self-exclusion requests.

1. What is Self-Exclusion?

   Self-exclusion is a voluntary process where you can request to be excluded from accessing your gaming account for a specified period. During this time, you will not be able to log in or play games. This is designed to help you take control of your gaming activities.
   

2. Important Considerations

   A. Irreversible Decision: Once self-exclusion is initiated, it CANNOT be reversed until the specified period has ended. We will NOT reactivate your account if you change your mind after submitting your self-exclusion request. THERE IS NO POSSIBILITY FOR APPEAL OR REVIEW OF THE SELF-EXCLUSION STATUS UNTIL THE PERIOD ENDS. During the self-exclusion period, you may not create a new account, and we will make reasonable efforts to prevent your creation of any new accounts.

   B. Responsibilities during a Self-exclusion request process: Until all requested information confirming your authority to suspend the account is received, PLAYLINKS is unable to exclude your account. Should you decide to continue playing during this period or if another individual accesses the account, you, as the account owner, remain accountable for all account activity, including purchases. You are responsible for any activities occurring before the effective date of self-exclusion. PLAYLINKS shall NOT provide any refunds for such activities.

   C. Third-Party Platform: If you have linked your account to third-party platforms (e.g. Facebook), you will need to manage self-exclusion on those. You may be also required to submit self-exclusion requests through those platforms in accordance with their policies.

   D. Marketing Communications: While you are subject to self-exclusion, we will make reasonable efforts to prevent you from receiving marketing material related to the games included in your exclusion; however, we cannot guarantee that you will not receive marketing material in error. In such event, please notify PLAYLINKS Customer Support immediately.

   E. Privacy Policy: PLAYLINKS shall retain your account information and such data during the Self-Exclusion Period in accordance with our Privacy Policy.
   

3. How to Request Self-Exclusion

   If you feel that self-exclusion is the right choice for you, please follow these steps:

   A. Contact Us

   Reach out to our customer support team via email:
   Customer Support Center: cs@playlinks.com

   B. Specify your Player ID and the Duration.

   List the specific games from which you wish to be excluded, with your Player ID, and indicate the period for exclusion, ranging from 180 days to a lifetime.
   PLAYLINKS may use any information we have about you in order to process a self-exclusion request including your account information and Device ID.
   We may ask you additional questions and information for verification purposes and for the security of your account.

   C. Confirmation

   Our customer support team will process your request and send a confirmation email within a reasonable time period after verification. Once your self-exclusion request is processed, you will be immediately excluded from your account, and access will be restricted for the chosen duration.
   

4. Reentering into the games

   Although PLAYLINKS fully respects your choice to exclude yourself and will make reasonable efforts to prevent you from accessing the games you have chosen to exclude, it may not be feasible to prevent every attempt to continue playing.

   During the self-exclusion period, you are prohibited from attempting to access the games from which you have requested exclusion, whether through your self-excluded account or a new account. This includes any attempts to reinstall or access the game through alternate means in any other manner. Should you attempt to bypass these restrictions, PLAYLINKS shall not be held responsible for any resulting actions.
   

5. Returning After Self-Exclusion

   Once the self-exclusion period has concluded, you MUST contact our customer support team to request that your account be reactivated. We will not contact you or inform you of the reactivation date or solicit you to return to the excluded account. Once reactivated, the account will be reinstated in the same condition it was upon exclusion.
   

Should you have any questions or require assistance, please do not hesitate to contact us.