Service Operation Policy

1. General Principles

- A user's access to our services may be restricted with the term determined by the type of the user's offense and account, and the restriction will cover all of our services accessed by that account.

- Wemade Play Co., Ltd. may suspend a user presumed to have committed an action subject to punitive measures after a GM monitors and reviews the circumstances upon receiving a report through customer support or other channels.

- Even if the user's action is not explicitly listed as one of the offenses subject to punitive measures, if it still violates our terms of service, we may suspend access to our services per our service usage policy.

- If the user has generated or acquired in-game currency, experience, points, items, and other similar things ("Content") through actions or methods subject to punitive measures, we may confiscate or reset the generated or acquired Content in addition to suspending the user's access to our services. Also, if there is reasonable doubt of the user participating in an illegal activity such as receiving Content generated or acquired through actions or methods subject to punitive measures, we may confiscate or reset the generated or acquired Content in addition to suspending the user's access to our services.

- Since the suspension of access to our services will start after confirming the user's possible offense, the timing of the offense and the suspension may differ, and if the user requests account deletion, access to our services may be restricted or denied until the suspension period expires.

- The account will not be suspended if there is insufficient objective evidence or if the user account has already been suspended or deleted. However, if our investigation identifies a more serious offense warranting punitive measures or additional repetitive/habitual violations, further punitive measures may be taken even if the account is already in suspension.

2. Service Suspension

Type	Offense subject to punitive measures	Suspension period
		1st offense	2nd offense	3rd offense
Disrupting game operation	Direct or indirect promotion via profile image, username, etc.	7days	15days	Permanent suspension
	Disrupting normal service operation via repeatedly submitting the same inquiries, reports, purchase cancellation requests, etc.
	Gaining unfair advantage or causing confusion/damage to others by spreading false information or unannounced confidential information	15days	Permanent suspension
	Exploiting bugs, system errors, or external programs while playing the game or any actions subject to such suspicions
Exploiting purchase cancellation or refund policy	Intentionally exploiting the purchase cancellation (refund) procedure and repeatedly cancelling purchases or getting refunds
Hacking or account theft	Stealing or illegally using another user's account or purchasing Content with someone else's payment information	Permanent suspension
Using or distributing illegal programs	Unauthorized altering or abnormal use of programs or transmitting/distributing such programs to other users
Criminal activities	Any criminal actions that violate relevant laws in the game or while using the game or any attempts to do so